Journal / Kirill Naumov

The Death of Traditional Sales Training

The next generation of sales capability is less about scripts and more about judgement, curiosity and confidence.

Illustration: a customer and a colleague in a store

By Kirill Naumov ·

Traditional training gives teams answers to memorise. A changing market asks them to make good decisions in conversations they cannot predict.

The work is therefore not just skills training. It is building an environment where people know the commercial intent, understand customer psychology and feel safe enough to use their own judgement.

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