# Kirill Naumov — AI × Human Experience

> International AI integration consultant and speaker for retail, luxury, hospitality and service organisations.

## Core facts

- Kirill Naumov helps leadership teams connect AI adoption, customer experience, sales psychology and commercial performance.
- He has 11 years of experience at Apple and works internationally in English and Russian.
- He works remotely and on site with international leadership teams, including organisations in the Middle East and Asia-Pacific.
- His work focuses on practical AI adoption: removing friction, improving customer and team experience, and connecting change to measurable commercial outcomes.
- HXOS™ (Human Experience Operating System) is his framework for designing human–AI ways of working that teams can adopt and leaders can measure.

## Services

- AI & Human Experience Diagnostic: executive interviews, customer journey assessment and a 90-day priority map.
- HXOS™ Integration Programme: operating model, pilot design, adoption and commercial measurement.
- Leadership & Team Workshops: AI for leaders, sales psychology and customer experience culture.

## Selected experience

Apple, LEGO, Mars, Sony, M.Video and Scania.

## Independent concept case

Starbucks Tomorrow is an independent innovation concept exploring an AI-native coffee service experience. It combines arrival-aware ordering, a temperature profile for the first sip and a service memory that reduces queue pressure while making repeat visits more personal. It is not commissioned by or affiliated with Starbucks.

## Key pages

- Homepage: https://www.kirillnaumovai.com/
- Russian homepage: https://www.kirillnaumovai.com/ru
- AI & Human Experience Diagnostic: https://www.kirillnaumovai.com/diagnostic
- Russian diagnostic: https://www.kirillnaumovai.com/ru/diagnostic
- Journal: https://www.kirillnaumovai.com/journal
- Russian journal: https://www.kirillnaumovai.com/ru/journal
- Human Experience Index: https://www.kirillnaumovai.com/hx-index
- Russian Human Experience Index: https://www.kirillnaumovai.com/ru/hx-index
- Sitemap: https://www.kirillnaumovai.com/sitemap.xml

## Contact

- Email: knaumoff10@gmail.com
- Telegram: https://t.me/naumoff_k
- LinkedIn: https://www.linkedin.com/in/kirill-naumov-9323a963/
- A 45-minute diagnostic is available for $500 through 30 September 2026. You receive three high-payback AI moves for your organisation.